Reichheld, Frederick F - The Loyalty Effect : The Hidden Force Behind Growth, Profits, & Lasting Value
2400
Boston: Harvard Business School, 1997
Late News: This book is currently up for auction at www.thespecialistauctioneer.com . Bid now for a chance to buy it at a reduced rate. Later Prinitng. A fine book in fine dust jacket
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BUSINESS MANAGEMENT BUSINESS, INDUSTRY & LAW |
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